RETURNS

 

All leather items that you'd like to return must be in the original condition, not used, and not damaged (except for the cases the damage is our fault).

Please note: personalized items cannot be returned, except when the personalization was done incorrectly due to our fault.

You must send the item back within 14 days from the date of delivery. You are responsible for the return shipping cost. Original shipping costs are non-refundable.

To start a return, please fill in the form.

 

Return address (for shipping returned items only):

330 NE 26th Terrace, Boca Raton, FL 33431

This address is used exclusively for receiving returned items and is not our company's business or billing address. Please contact customer support before sending any item to this address.

 

REFUNDS

 

Once we receive the returned item, we will inspect it. If it's eligible for a refund, we'll process it to your original form of payment.

Refunds usually take about 7 business days to process. The exact timing may depend on your bank's policies.

For any further questions about returns and refunds, please contact us.

 

EXCHANGES

 

All leather items that you'd like to exchange must be in original condition — not used and not damaged (except when the damage is our fault).

Please note: personalized items cannot be exchanged, except when the personalization was done incorrectly due to our fault.

You must send the item back within 14 days from the date of delivery. You are responsible for the return shipping cost. Original shipping costs are non-refundable.

Once we receive the item, we'll inspect it. If it's eligible for an exchange, we will send a new item with the updated details. If there's a price difference between the returned and the new item, you will need to pay the difference. Shipping the new item to you will also be at your expense, unless the issue was caused by our mistake.

To start an exchange, please fill in the form.

 

Return address (for shipping returned items only):

330 NE 26th Terrace, Boca Raton, FL 33431

This address is used exclusively for receiving returned items and is not our company's business or billing address. Please contact customer support before sending any item to this address.

 

CANCELLATIONS

 

You can cancel an order for a non-personalized item within 12 hours of placing it.

You can cancel an order for a personalized item within 1 hour of placing it.

Refunds for canceled orders are processed to your original form of payment and usually take about 7 business days, depending on your bank's policies.

To cancel an order, please contact us at [email protected].