Exchange policy

All leather items that you'd like to exchange must be in original condition — not used and not damaged (except when the damage is our fault).

Please note: personalized items cannot be exchanged, except when the personalization was done incorrectly due to our fault.

You must send the item back within 14 days from the date of delivery. You are responsible for the return shipping cost. Original shipping costs are non-refundable.

Once we receive the item, we'll inspect it. If it's eligible for an exchange, we will send a new item with the updated details. If there's a price difference between the returned and the new item, you will need to pay the difference. Shipping the new item to you will also be at your expense, unless the issue was caused by our mistake.

To start an exchange, please fill in the form.

Return address (for shipping returned items only):

330 NE 26th Terrace, Boca Raton, FL 33431 

This address is used exclusively for receiving returned items and is not our company's business or billing address. Please contact customer support before sending any item to this address.