Exchange policy

If the NON-PERSONALIZED item did not meet your expectations, you have the right to exchange it within 14 days of receiving it. The item you want to exchange for another must be in good condition, without damage (except if the damage was due to our fault) and should not have been used.

We understand that sometimes expectations may differ from reality, but please note that PERSONALIZED items are made to order just for you. This means that unfortunately we cannot exchange them for other products, as they can no longer be used for other customers. Before placing an order, please make sure that all details, including color, size and personalization, are exactly as you envision them.