Exchanges, returns, and cancellations

Exchange policy
All leather items that you`d like to exchange must be in the original condition, not used, and not damaged (except for the cases the damage is our fault). Pay attention that personalized items CAN NOT BE EXCHANGED (except he cases the personalization...
Return policy
All leather items that you`d like to return must be in the original condition, not used, and not damaged (except for the cases the damage is our fault). Pay attention that personalized items CAN NOT BE RETURNED (except he cases the personalization ...
Cancellation policy
You can cancel an order for a NON-PERSONALIZED item within 12 hours from the moment of order placement. And, you can cancel an order for a PERSONALIZED item within 1 hour from the moment of order placement. The refund for the canceled order will be...
What is the return process for products?
Returning a product is a straightforward process: Initiate a Return: Fill in the online form, mentioning order ID, billing last name, and other identifying details like email or zip code. Mention the product(s) you’d like to return, return reason...
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