How long is the e-gift card valid for?
The balance on the e-gift card is valid for 365 days from the moment of its delivery to the recipient`s e-mail.
Does the e-gift card cover taxes and shipping?
No, e-gift card doesn`t cover taxes or shipping. The e-gift card covers the basic product cost only.
Can I split the order between an e-gift card and credit card?
If the total order amount exceeds the e-gift card value, you can split the order between an e-gift card and other forms of payment, for example, credit card.
Can I cancel the order paid with e-gift card and get a refund?
First of all, please, make sure the order implies to the cancellation policy (check 5. Exchanges, returns, and cancellations). You can cancel the non-personalized and personalized order paid with an e-gift card within 8 and 1 hour, accordingly, from ...
Can I order the custom design for an e-gift card?
Yes, you can order the custom design for an e-gift card by uploading the picture in jpg, png or gif formats. Placing the order for an e-gift card, you can also preview the design of the e-gift card the recipient will receive on e-mail.
Can the e-gift card be used more than once?
If the order amount is less than the e-gift card value, you can use the remaining balance for one more order any time before the e-gift card expiration.
How recipient can check how long the e-gift card is valid for?
The balance on the e-gift card is valid for 365 days from the moment of its delivery to the recipient`s e-mail. Additionally, the recipient will be informed about the e-gift card expiring 30 days before the expiration via e-mail.