Question 1

Exchange policy

Accepted Answer

All leather items that you`d like to exchange must be in the original condition, not used, and not damaged (except for the cases the damage is our fault). Pay attention that personalized items CAN NOT BE EXCHANGED (except he cases the personalization is made in a wrong way due to our fault).

You must send the item within 14 days from the moment of delivery. You`ll be responsible for paying the shipping cost. Keep in mind that original shipping costs are non-refundable. Please, message us to provide a tracking number.

When we receive the item back, we`ll check it, and, then, in case the item is eligible for an exchange, we will send a new item with updated details. If there is any price difference between returned and a new item, you must pay it. Additionally, you will be responsible for paying the shipping to your address (except that something is wrong due to our mistake).

Please, message us for any other information about exchanging process.

Question 2

Return policy

Accepted Answer

All leather items that you`d like to return must be in the original condition, not used, and not damaged (except for the cases the damage is our fault). Pay attention that personalized items CAN NOT BE RETURNED (except he cases the personalization is made in a wrong way due to our fault).

You must send the item within 14 days from the moment of delivery. You`ll be responsible for paying the shipping cost. Keep in mind that original shipping costs are non-refundable. Please, message us to provide a tracking number.

After we receive the item back, we`ll check it, and, then, in case the item is eligible for a refund, the refund will be processed to the original form of payment. Usually, it takes about 3-4 days to process the refund for the returned item. In fact, the processing time depends on your bank policies. Please, message us for any other further information about return and refund.

Question 3

Cancellation policy

Accepted Answer

You can cancel any order (whether a personalized item or not a personalized item) within 12 hours from the moment of order placement. The refund for the canceled order will be processed to the original form of payment.

Usually, it takes about 3-4 days to process the refund for the canceled order. In fact, the processing time depends on your bank policies.

Please, message us to proceed with the cancellation.

Exchanges, returns, and cancellations