Can I cancel the order paid with e-gift card and get a refund?

First of all, please, make sure the order implies to the cancellation policy (check 5. Exchanges, returns, and cancellations). You can cancel the non-personalized and personalized order paid with an e-gift card within 12 (twelve) and 1 (one) hour, accordingly, from the moment of the order placement. The refund amount for the canceled order will be sent to the e-gift card.

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