Who covers the shipping fees for returning an item?

We strive to provide you with the best service and high quality products. But if you want to return or exchange the product, please note that in most cases, you have to cover the cost of sending the product by the delivery service.

However, if the return or exchange of the product is due to an error on our part (for example, if the product was damaged during delivery; the product does not match the description; the product is defective; the personalization of the product is not done correctly; or the product is delivered late, which is twice the specified time shipping), we will bear all shipping costs.